Discount eligibility checks and integrity Cash handling and till work/card transitions (albeit training will be given) Visual merchandising experience (albeit training will be given) Ability to learn about the product and the franchise. Good communication skills being able to adjust communication to the guest. Success in working in a team environment. Time management and organisational skills. Housekeeping to ensure both on stage and back stage the areas are clean and tidy. Ability to understand store commercial targets and daily expectations ie talk ups, go with, basket fill. Ability to assist with store events which maybe scripted or non scripted Flexibility to work different day/shifts as needed based on availability given Retail/service experience in sales preferred but training will be given. Attention to detail and ability to prioritise Guests and tasks. Passion for interacting with Guests of all ages. Performs effective till transactions that enhance the Guest perception and observes all relevant SOPs protecting Company assets including cash handling
Welcomes every guest with a smile and makes eye contact with them, accompanying them through the sales process. Sets priorities and manages time effectively and efficiently. Achieves financial and productivity goals, as agreed with the management team, through appropriate actions and use of Guest service behaviours. Participates in markdowns, event set-up and Stage Sets. Assists with stock deliveries and replenishment to agreed standards. Ensures that all new product is on stage so that the Guest experiences the most current assortment. Maintains and participates in producing company visual standards to present an outstanding Store environment. Maintains a neat and organised Store, on stage and back stage so that product is clearly represented and available for replenishment. Takes a proactive role in maintaining Disney brand Maintaining integrity of the brand, whilst adhering to your own grooming guidelines They will provide an exceptional Service that will exceed the Guest’s expectations by focusing on the show that they experience to ensure that it is unique and memorable. The Cast Member engages Guests in magical experiences throughout the Store, delighting them with stories, while providing options of quality, innovative product that meets their needs. Works in a way that is fair and trustworthy, being open with all who interact with our brand.ĭedicated to delivering exceptional Guest Service and promoting the Disney Brand. Shows the ability to communicate clearly and effectively when approaching and interacting with Guests of all ages including children. Team Player that helps Guests and Cast Members at all times.Įxhibits great knowledge about Disney products and services and proactively shares ideas and actions that may positively impact the Store, Company and environment. Treats everyone with dignity and respect.Ĭontributes to a high energy environment that provides Guests with a positive, entertaining, fun and dynamic experience.
Readily available for Guests at all times in a friendly manner, prioritising Guest interaction over tasks.
The Cast Member reports to a member of the Store Management Team and shows the following attributes:ĭemonstrates enthusiasm and passion for the Disney products, characters and stories engaging Guests to provide them a magical and memorable Disney experience. “To inspire the imagination of people around the world through innovative and engaging product experiences” Keyword Category (select all that are applicable) Select
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